Join over 100 veterinary clinics across Australia, New Zealand, and the UK 

Your Practice Deserves Rest. Your Clients Deserve Care. We Deliver Both.

Say goodbye to sleepless nights, unpaid call-outs, and overworked vets. VetCheck 24/7 is here to give you and your team the rest you need while ensuring your clients and their pets always feel supported. Our team of professional nurses and vets can screen and triage every call 24 hours a day so your vets only need to attend absolute emergencies. 

Your Practice Deserves Rest. Your Clients Deserve Care. We Deliver Both.

Say goodbye to sleepless nights, unpaid call-outs, and overworked vets. VetCheck 24/7 is here to give you and your team the rest you need while ensuring your clients and their pets always feel supported. Our team of professional nurses and vets can screen and triage every call 24 hours a day so your vets only need to attend absolute emergencies. 

Take Back Your Time – 
How It Works

  • Clients Call Your Practice: After hours, their calls are seamlessly directed to our team of professional vet nurses.
  • ​Expert Triage & Advice: Nurses provide real-time guidance to clients, ensuring non-urgent cases are handled without involving your on-call vet.
  • Escalation Only When Necessary: For true emergencies, you’re contacted, and Medechat virtual consultations or in-person visits are arranged.

How VetCheck 24/7 Transforms Your Practice

Managing a veterinary clinic comes with countless responsibilities, and after-hours care can be one of the most challenging aspects. VetCheck 24/7 simplifies this process, offering seamless support to both your clinic and your clients. 

Our service ensures pet owners always have access to professional advice when they need it most, while your team can focus on delivering in-clinic excellence during regular hours.With over 60 highly qualified vet nurses, we seamlessly manage every call, day or night, with professionalism and care. By handling non-urgent inquiries and ensuring only genuine emergencies reach you, we save your team time, reduce burnout, and help them stay refreshed and ready to deliver exceptional care around the clock.

From prepayment collection to detailed call logs, we handle the logistics, so you don’t have to. Every call is fully documented, giving you insights into your after-hours interactions without the stress of managing them. Let us lighten the load, enhance your clinic’s reputation, and give your clients peace of mind with 24/7 access to expert advice.

Seamless Integration For A Stress-Free Solution

Adopting VetCheck 24/7 into your practice is simple and stress-free. We understand that running a veterinary clinic means you’re already juggling countless priorities, so we’ve designed our onboarding process to be quick and efficient. In just 24 hours, your practice can be set up and ready to go, with no disruption to your operations.

Once onboard, our team of vet nurses takes care of all after-hours inquiries, offering immediate, professional triage to pet owners. From Medechat consults to arranging prepayments for emergency visits, every detail is managed seamlessly. Each interaction is thoroughly documented, with call logs sent directly to your inbox for full transparency and easy follow-up.

With VetCheck 24/7, there’s no steep learning curve or complex software to navigate – just reliable support that fits effortlessly into your clinic’s workflow. Let us handle the after-hours challenges, so you can focus on what you do best: providing exceptional care during the hours that matter most.

Joining VetCheck 24/7 is quick and easy

  • Get Started in 24 Hours: In just one day, your clinic can enjoy the benefits of professional after-hours support without any interruptions to your current workflow. 
  • ​Pre-Payment Made Simple: We collect emergency fees upfront, eliminating unpaid call-out frustrations.
  • ​​Detailed Reporting: You’ll receive complete call logs for every interaction, keeping you informed and in control.

Expertise On Call

"I am so glad we took the plunge- the system is better than we could have imagined- the clients get to speak with a trained vet nurse immediately so there isn't the problem of if the vet is busy not being able to return the call.”

(Director And Senior Vet)



Relieves Pressure

“The ability to have all of our After Hours calls answered at any time of the day or night by an experienced and qualified Vet Nurse is invaluable! It takes so much pressure off my staff and I don't know how we operated without this service!”

(Practice Manager)



Loved By Clients & Vets

“The customers are happy because they get their answers and our vet can focus on the things she needs to. We now know if the emergency phone rings it is a genuine emergency.”


(Practice Manager)



24/7 
Availability

Our team is ready around the clock, ensuring your clients always have access to professional care, no matter the time.

Real-Time Triage Updates

Receive detailed call logs and triage reports directly to your inbox, keeping you informed and in control.

 Seamless Client Experience

Clients will experience smooth and immediate support, from triage to follow-up, boosting satisfaction and trust.

Expertly Trained Staff

Our team of qualified vet nurses brings a wealth of experience, offering accurate advice and compassionate care.

Built by vets, for vets

VetCheck 24/7 isn’t just another after-hours solution—it’s a service crafted by someone who understands the unique challenges of veterinary practice. Dr. Moss Siddle, a highly respected Australian veterinarian and industry leader, designed this service to bridge the gap between exceptional client care and a sustainable work-life balance for vets and their teams.

As a family-owned and independently operated business, we’re not tied to corporate agendas. This means no upselling of insurance or unrelated products to your clients—just professional, compassionate support they can trust. Our approach prioritises your clinic’s reputation while safeguarding your team’s wellbeing, offering a level of trust and reliability you won’t find anywhere else.

A Tailored Solution For Every Practice

No two veterinary clinics are alike—your unique approach to patient care, your team’s strengths, and the needs of your client base all set you apart. At VetCheck 24/7, we recognise this and pride ourselves on offering a service that’s as adaptable as it is effective.

From the moment you join us, we work closely with you to tailor our after-hours triage service to align with your clinic’s processes and preferences. Whether it’s customising how calls are escalated, determining your team’s involvement in emergency cases, or ensuring our communication style matches your clinic’s tone, we make sure our service integrates seamlessly with your operations.

Frequently Asked Questions

Will my clients be frustrated speaking to a third-party service?

Not at all! Our nurses are trained to handle calls with professionalism and care, ensuring clients feel heard and supported. Many of our partner clinics report increased client satisfaction since joining VetCheck 24/7.

What happens if there’s a true emergency?

In such cases, we’ll promptly escalate the call to your on-call vet. Pre-payment ensures you’re compensated for any emergency visits.

Is my clinic’s data secure?

Absolutely. As an independently owned business with no corporate affiliations, we prioritise data security and never use your client information for marketing or sales purposes.

What if my clinic already has an on-call system?

VetCheck 24/7 can work alongside your existing on-call system or replace it entirely. Our service is designed to reduce the burden on your team, ensuring they are only contacted when necessary.

Are VetCheck 24/7 nurses qualified?

Yes, our team includes over 60 highly experienced and qualified veterinary nurses, trained to handle after-hours inquiries with professionalism and expertise.

Still Have questions?

Transform how your clinic handles after-hours support.

 Join over 100 clinics already benefiting from VetCheck 24/7’s reliable and professional service. Give your team the downtime they deserve while ensuring your clients receive the care they need – any time of the day or night.

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